Refunds and cancellation
The existing 30-day guarantee covers first purchases and renewals.
The 30-day guarantee
If Pro is not for you, request a full refund within 30 days of the transaction. This applies to first purchases and monthly or annual renewals. No reason is required under this guarantee.
Request a refund
Email hello@semanticus.com.au with the order reference or the email used for purchase. New Stripe purchases are refunded through their original payment route. For a past Paddle purchase, you can also use the link in the Paddle receipt. Paddle processes refunds for those transactions to the original payment method. The existing typical estimate for Paddle refunds is 5 to 10 business days, depending on the bank. We do not set a new processing promise for Stripe here.
Cancellation is separate
Cancel a Stripe subscription through Manage subscription in the app. For a past Paddle subscription, use the link in its receipt. Cancellation stops future renewals and leaves Pro active until the end of the paid period. It is not a refund. Free keeps working and your models remain yours.
After 30 days
Contact us if something is broken. The 30-day guarantee does not limit any separate rights that apply to your purchase.
Consumer rights
Nothing in this policy limits rights under Australian Consumer Law or equivalent consumer protection law in your country.