Get unstuck.
Tell us which model path failed and what the app said.
Start with the task
Check your setup for install or live-preview trouble. Check connection roles for query or Publish trouble. Read exact approvals if your assistant is waiting.
If Pro has not activated
Return to the app’s Pro page and inspect its licence state. Keep your Stripe receipt and check that payment completed. A static thanks page cannot prove a payment. If the app still has no entitlement, email support with the receipt email and order reference. Do not send your card details or licence token in a public issue.
Contact support
Email hello@semanticus.com.au. Include the installed version, operating system, model source, the action you tried and the exact error. Remove credentials and private model details from logs before sending them. We do not promise a response time here.
You can also report a software problem through GitHub issues.